> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shopwrk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How the ShopWrk AI agents work

> The assistant helps you run the shop. Lead Closer texts inbound leads. Voice receptionist and Meta Ads agent are coming soon.

ShopWrk agents work from your services, prices, calendar, and conversations. They are not generic chatbots.

Open **Agents** in the sidebar to see them. The chat that helps *you* run the shop is **AI**.

<CardGroup cols={2}>
  <Card title="AI assistant" icon="comment" href="/features/ai-assistant">
    Ask questions, draft messages, and pull numbers from your shop. Opens from **AI** in the sidebar.
  </Card>

  <Card title="Lead Closer" icon="user-plus" href="/features/lead-closer">
    Texts inbound leads, quotes from your catalog, can take a ShopWrk Pay deposit, and books a bay.
  </Card>

  <Card title="Texts and calling" icon="phone" href="/integrations/sms-voice">
    Shop number, Call Flow, Work Phone, and recording. Call Flow is for how humans answer the shop line.
  </Card>

  <Card title="ShopWrker memory" icon="brain" href="/settings/shopwrker">
    Shop facts and personal notes the assistant should remember.
  </Card>
</CardGroup>

## Voice receptionist

**Coming soon.** Not available yet. When it ships, it will answer calls the shop cannot pick up. Until then, use [Call Flow](/integrations/sms-voice#call-flow) so a person or voicemail handles inbound calls.

## Meta Ads agent

**Coming soon.** Not available yet. Connecting Instagram, Messenger, and Facebook Lead Ads is separate and works today. See [Instagram and Messenger](/integrations/social-media).

## What every agent reads

Keep these current. Every agent picks up the next conversation from the same place.

| What                              | Where you keep it                                                  |
| --------------------------------- | ------------------------------------------------------------------ |
| Services and vehicle-tier pricing | [Service catalog](/settings/services-catalog)                      |
| Calendar and availability         | [Calendar and booking](/features/calendar-booking)                 |
| Customer history                  | [CRM](/features/crm)                                               |
| Policies and FAQs                 | Knowledge under **AI**. See [AI assistant](/features/ai-assistant) |
| Tone and escalation               | Agent settings under **Agents**                                    |

## Guardrails

* Low confidence or a sensitive topic hands the conversation to a person, with a summary of what happened.
* Money-moving changes wait for you unless you turn that on for that agent.
* Customers who reply STOP stop getting automated texts.
* One shop's data never leaks into another's answers.

## Which plan includes what

| Capability         | Essential      | Pro | Autopilot   |
| ------------------ | -------------- | --- | ----------- |
| AI assistant chat  | Limited images | Yes | Yes         |
| Lead Closer (SMS)  |                | Yes | Yes         |
| Voice receptionist |                |     | Coming soon |
| Meta Ads agent     |                |     | Coming soon |

See [Billing](/settings/billing) for included allowances.