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ShopWrk receives webhook events from Stripe whenever something happens with your billing — a payment succeeds, an invoice is created, or your subscription status changes. The webhook log at Settings → Webhooks shows the 50 most recent events so you can see what has been processed and investigate anything that did not succeed.
This page shows Stripe events received by ShopWrk. It does not show events you send to other services. If no events appear yet, the first will arrive when a customer pays an invoice or your Stripe account updates.

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Reading the event log

Each row in the event log represents one Stripe event. The columns are:

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Event statuses

Succeeded

The event was received and processed without errors. No action is needed.

Pending

The event has been received but processing has not completed. This is normal briefly after an event arrives.

Failed

Processing encountered an error. The error message is shown below the status badge. The event persists in the log so it can be replayed after the cause is fixed.

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Replaying a failed event

If an event fails — for example, because of a temporary network issue or a misconfigured integration — you can replay it once you have resolved the underlying cause.
Replaying an event re-fetches it from Stripe and re-runs the handler. For payment-related events this has real-world side effects. Only replay an event after you have confirmed the original failure is fixed.
1

Find the failed event

Look for any row with a Failed status badge. The error message below the badge describes what went wrong.
2

Resolve the cause

Fix whatever caused the failure before replaying. For example, if the failure was due to a past-due payment, update the payment method first.
3

Click Replay

Click the Replay button on the failed event row. A confirmation dialog appears describing the event and warning about side effects.
4

Confirm the replay

Click Replay event in the confirmation dialog. ShopWrk re-fetches the event from Stripe and runs the handler again. A success or error message appears when the replay completes.
The Replay button is only available to users with the Owner role. Admins see an “Owner only” indicator instead.

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When to use replay

Replay is useful when:
  • A payment event failed due to a temporary error and the payment itself actually succeeded in Stripe
  • A subscription update did not apply because of a processing error
  • You updated a misconfigured integration and need the event to re-run
If the same event fails repeatedly after replaying, contact ShopWrk support with the event ID so the issue can be investigated.