Conversations requires messaging to be configured for your shop. If you see a “Set Up Messaging” prompt, go to Settings → Messaging to connect your phone number and configure SMS.
Unified inbox
The Conversations inbox shows all your customer threads in one list. Each thread groups all messages with a contact — SMS, voice, and notes — so you have full context before you reply.- All
- SMS
- Calls
- Unread
Every conversation across all channels. Use this when you want to see everything at once.
SMS messaging
ShopWrk uses Telnyx to send and receive SMS. Messages are sent from your shop’s registered phone number and arrive in the sender’s standard text message app.Sending a message
1
Open a conversation
Click on a customer’s thread in Conversations, or click + New Conversation to start a thread with a contact who doesn’t have one yet.
2
Compose your message
Type your message in the composer at the bottom of the thread. You can type freely or insert a template.
3
Send
Press Enter or click Send. The message appears in the thread and is delivered to the customer’s phone number.
Message templates
Templates let you save messages you send frequently — appointment reminders, estimate notifications, payment links — so you don’t have to type them from scratch each time.1
Open templates
In the message composer, click the Templates icon (or go to Settings → Messaging → Templates).
2
Pick a template
Select a template from the list. It populates the composer. Edit the text if needed before sending.
3
Save a new template
In Settings, click New Template, name it, write the body, and save. It’s immediately available in the composer.
Bulk messaging
Send a single SMS to multiple contacts at once — useful for promotions, reminders, or seasonal campaigns.A2P 10DLC compliance
A2P (Application-to-Person) 10DLC registration is required by US carriers for business SMS. Without it, your messages may be filtered or blocked. ShopWrk guides you through the registration process from Settings → Messaging → A2P Registration. You’ll provide your business name, EIN, and a description of your messaging use case. Approval typically takes a few business days.A2P registration is a one-time setup. Once approved, your shop’s number is recognized as a legitimate business sender and enjoys higher deliverability.
Voice calls
ShopWrk includes WebRTC-based calling so you can make and receive calls directly from the dashboard — no physical phone required.Making a call
1
Open a contact or conversation
Go to a customer’s profile or their conversation thread.
2
Click Call
Click the phone icon to start a call. The call connects through your browser using WebRTC.
3
Talk and hang up
Speak with the customer. Click End Call when you’re done. The call is logged in the conversation thread.
Receiving calls
Incoming calls to your shop’s number ring in the ShopWrk dashboard. You can accept or decline from the notification that appears. If you’re away or busy, calls route to voicemail automatically.Voicemail
Missed calls go to voicemail. ShopWrk records the message and stores it in the conversation thread. You can play back voicemails directly in the inbox.Call recording
All calls are recorded and stored for 60 days. Recordings are accessible from the conversation thread.Call routing
Configure how incoming calls are handled in Settings → Voice — set business hours, define forwarding rules, and customize voicemail greetings.Email campaigns
Use campaigns to send a message to a specific list of contacts — for example, all customers who haven’t been in for more than 6 months, or everyone tagged “Window Tint”.1
Open Marketing
Navigate to Marketing in the sidebar and go to the Email section.
2
Create a campaign
Click New Campaign, choose a name, and select your audience by filtering contacts.
3
Write your email
Compose the subject line and body. You can use personalization tokens like the customer’s first name.
4
Send or schedule
Send immediately or schedule the campaign for a later date and time.