Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.shopwrk.com/llms.txt

Use this file to discover all available pages before exploring further.

ShopWrk’s warranty system lets you back your work with documented warranties — and manage them without paperwork. You create profiles that define your warranty terms, register those warranties to completed jobs, and process any claims that come in afterward. Customers can view their warranty certificate through a public link without needing a ShopWrk account. Open Warranties from the sidebar to manage all your warranty activity.

​
Warranty profiles

A warranty profile defines the terms of a warranty you offer — the coverage period, what’s included, and any conditions the customer must meet. Think of it as a template: you create the profile once and register it against individual jobs. Common profiles for auto styling shops include:
  • PPF lifetime warranty (installer defects, delamination, discoloration)
  • Window tint manufacturer warranty (bubbling, peeling, color shift)
  • Ceramic coating limited warranty (by years and product tier)
  • Vinyl wrap warranty (installation defects, premature lifting)

​
Creating a warranty profile

1

Open warranty settings

Go to Settings → Warranties from the sidebar.
2

Add a new profile

Click New Profile and fill in the profile name, coverage duration, and the terms of the warranty.
3

Save

The profile is now available to register against any job.
Keep profile names short and specific — for example, “PPF Lifetime” or “Ceramic 5-Year” — so they’re easy to find when registering a warranty on a completed job.

​
Registering a warranty

Once a job is complete and the relevant service has been performed, you can register a warranty against it.
1

Find the warranty on the Warranties page

Open Warranties from the sidebar. Jobs that are eligible for warranty registration appear in the list.
2

Open the registration

Click a job to open its warranty detail. Select the appropriate warranty profile for the service performed.
3

Confirm the details

Review the coverage start date (typically the job completion date), the vehicle, and the customer. Make any corrections before saving.
4

Register

Click Register Warranty. ShopWrk records the registration and generates a warranty certificate.
A warranty registration is tied to both the job and the vehicle. If the customer sells their car, the warranty is specific to that vehicle and the original job.

​
Warranty certificates

After registration, ShopWrk generates a warranty certificate that summarizes the coverage. The customer can access their certificate through a secure public link — no login required. To share the certificate with a customer, open the warranty registration and copy the certificate link. Send it via SMS or email. The customer’s certificate page shows:
  • The warranty profile name and terms
  • Coverage start date and expiration
  • Vehicle details
  • Service performed
  • Your shop’s contact information

​
Processing warranty claims

When a customer contacts you about a potential warranty issue, you can log and track it as a claim.
1

Open the warranty registration

Find the customer’s registered warranty from the Warranties page or through their contact profile.
2

Create a claim

Click New Claim on the warranty detail. Describe the issue reported by the customer and attach any photos if available.
3

Review coverage

Check whether the reported issue falls within the warranty terms. Use the profile’s coverage definition as your reference.
4

Update the claim status

Mark the claim as Approved, Rejected, or In Progress as you work through it. Add notes to keep a clear record of what was decided and why.
5

Schedule remediation if approved

If the claim is approved, schedule the corrective work as a new job. Link it back to the original warranty so the history stays connected.
Rejected claims should include a note explaining why the issue falls outside the warranty terms. This protects your shop and gives the customer a clear explanation.

​
Automating warranty reminders

You can use ShopWrk Automations to notify customers when a warranty registration deadline is approaching or when an annual inspection is due. Go to Automations → New Automation and choose the Warranty Registration Due or Warranty Inspection Due triggers. See Automations for details on building automated warranty workflows.